Can I amend my order after I place it?Updated 3 months ago

Our priority is to generate your label and start picking the order as soon as possible which means we are unable to make changes once an order has been placed. 

Once an order has been placed, unfortunately we are unable to cancel or amend the order or to amend the delivery address. It is our priority to dispatch these orders as soon as possible.  

You will receive email confirmation once your parcel has been dispatched. In some circumstances it may be possible to contact the courier directly to provide additional information, via the tracking link provided. 

Once your order has been delivered, you are free to return any items for a refund at your own convenience.

Items should be returned within 14 days from your delivery date and we will refund you the original purchase price. The garments must be unused and with all relevant tags still attached. Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery & shipping costs.

Return Address:

19 Pavilion Drive
Mangere
Auckland 2022

Please note we are currently not offering exchanges; we do apologise for the inconvenience this may cause.

Please make a note of your tracking number from the label before dispatching your item. You may need to provide this is if your parcel is delayed or lost in transit. It is your duty to take reasonable care of the goods and will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by carrier or any other delivery services.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow up to 30 days for refund amount to appear in your account.

If you have any questions about returns, please contact our customer service here along with your name and order number and one of our representatives will be more than happy to help.