The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package. If

The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package.&#xA0;If you are unable to locate your parcel please contact our Concierge team using this form <a href="https://store.nzc.nz/pages/contact-us">here</a>&#xA0;

My order states delivered but I have not received it.

Receive your gifts in time for Christmas. Order by 16/12/2025. When your order is shipped, we will send you a confirmation email. Please find our shipping rates below:. 20 NZD. 40 NZD. Please note during busier times and for personalised items our de

<hr> Receive your gifts in time for ChristmasOrder by 16/12/2025<hr> When your order is shipped, we will send you a confirmation email.&#xA0;Please find our shipping rates below:<table data-mce-fragment="1"><tbody data-mce-fragment="1"><tr data-mce-fragment="1"><td data-mce-fragment="1" style="width: 64.1612%;">Standard Delivery (Please allow up to 7 Days for Delivery)&#xA0;</td><td data-mce-fragment="1" style="width: 35.8388%;"> &#xA0;20 NZD&#xA0;</td></tr><tr data-mce-fragment="1"><td data-mce-fragment="1" style="width: 64.1612%;">Standard International Shipping</td><td data-mce-fragment="1" style="width: 35.8388%;">&#xA0;40 NZD</td></tr></tbody></table>&#xA0;Please note during busier times and for personalised items our delivery period may be extended. Please allow up to 10 days for delivery.Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.Please ensure that when placing an order that the country of shipping destination is selected correctly. This is to ensure no extra charges are applied at customs.To contact us regarding all shipping you can email us <a href="https://store.nzc.nz/pages/contact-us" style=" text-decoration: underline;">here</a>.&#xA0;

Shipping & Delivery Information

New Zealand Cricket Store

How will I know my order has been received by you?

How will I know my order has been shipped?

Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

What should I do if I receive a faulty or damaged item?

Items received are different from what I ordered, what should I do?

Orders

Faulty Goods

Faulty & Damaged Goods

How do I return my order?

How long do I have to return an item after I receive my parcel?

What is your exchange policy?

How long will it take to receive my refund?

How do I check the status of my return and refund?

Can I return a personalised item?

Returns & Refund information

Returns & Exchanges

My discount code is not working, what should I do?

I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

How do I know what size I will need?

How do I care for my clothing?

Where can I submit feedback about my products?

Product Information